Shipping & Handling

Shipping and Handling Process

In order to deliver the freshest product to you, our lobsters are caught fresh daily and stored in a 38-degreed holding tank. The lobsters are packed in special boxes with frozen gel packs and absorbent material to maintain the best shipping conditions. Seafood from Dorr Lobster Company is fresh; it must be shipped overnight to your home or place of business. It is important that someone is home to accept shipment or other arrangements should be made to receive the lobsters.

Prices listed include shipping and packaging. We ship Monday through Thursday for Tuesday through Friday delivery at the standard rate included in the price. Shipment leaving on Friday for a Saturday delivery will be charged an additional $20 flat rate.

When the Lobsters Arrive

Upon receiving your lobsters you should inspect the box to be sure it was not damaged during transit. Open the box and inspect the lobsters. They should arrive cool and damp. The natural color of Maine lobsters is a dark greenish-black to brown. Remove the lobsters from the box to assess their color and activity. Lobsters that are groggy with little activity should be cooked that day. Active lobsters that react when picked up can be stored in the vegetable bin of your refrigerator with damp newspapers for 24 hours. We recommended that your lobsters be cooked within 3 days from shipment. In order to enjoy the freshest tasting lobster, you should cook and consume them as soon as possible after receiving.

Shipping Policy

All seafood from Dorr Lobster Company is fresh and must be shipped overnight to your home or place of business. All shipping costs are included in your purchase price.

Cancellation Policy

Standard Orders (Up to 10 lobsters)
We will accept cancellations up to 24 hours prior to shipment, with a full refund and without a cancellation fee. No refunds or credits will be issued for cancellations made less than 24 hours prior to shipment.

Large Orders (More than10 lobsters)
Cancellations must be received at least 48 hours prior to shipment date for large orders due to the special arrangements that must be made to ensure the best conditions for travel. A standard fee of 10% will be applied to large order cancellations. No refunds or credits will be issued for requests made less than 48 hours prior to large order shipments.

Guarantee

All of our products are guaranteed to be delivered alive and fresh to your door within 24 hours of shipping. Any product not found to be alive when received should immediately be reported to Dorr Lobster by calling 207-546-7488. We cannot guarantee the quality of a product that is kept overnight. It is recommended by the Maine Lobster Promotion Council that lobsters be cooked immediately upon receipt. We will guarantee the package if it is weather related issue involving FedEx. Our policy also does not cover the following:

• Delivery problems due to customer’s address as given to us.

• Packages left outside for any amount of time. Someone must be home to sign for and receiver the lobsters.

Lobsters that are left unattended and perish will not be covered by our guarantee. If you cannot be home to receive the shipment, please make arrangements to have them delivered to your place of work or arrange to pick them up at a FedEx terminal. To find the closest FedEx terminal please call (insert Fed Ex number).

If you have any questions, email Dorr Lobster or call us at 207-546-7488. Our business hours are 9 a.m. to 4 p.m. EST Monday through Friday. You may leave a voice mail message after 4 p.m. and your call will be returned as soon as possible.
 

Problems with your order?

We guarantee the quality of our lobsters on the scheduled day of delivery. Please carefully follow the care instructions you receive with your shipment. All claims must be made on the day of delivery by calling 207-546-7488. No claims will be honored if not made on day of delivery. If you have any questions, e-mail info@dorrlobster.com or call us at 207-546-7488.

Business hours are 9 a.m. to 4 p.m. Eastern Time Monday through Friday. You may leave a voice mail message after 4 p.m. We are generally closed on major holidays.